How are your products made?

Our products are produced and shipped from the Azores archipelago. Due to our location in the Atlantic, our shipping times are very good to anywhere in the world.

Before submitting an order, have in mind that;

According to our store policy, we do not accept returns (unless there is something wrong with the item) due to the nature of our products being printed on demand.

Please double check:

  • your size (every product has it’s chart size)
  • the product material (to make sure it is what you expected)

What payment methods are available?

Currently we accept all major credit cards thru PayPal payment and bank transfer.

Can I change my order?

If you wish to change something about your order, please contact us within 12 hours so we can change it before it goes into production.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at orders@nineone.pt.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at orders@nineone.pt within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!