Política de reembolso

Currently, we are unable to process returns for non damaged items since all of our products are produced after we receive your order. Please review product description and size chart to ensure you purchase your desired fit. If you have any questions about a size before placing your order, please contact us.

You can always contact us for any return question at shop@nineone.pt.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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